FREQUENTLY ASKED QUESTIONS (FAQS)
1Why should my organization implement ISO 9001?
Customers are the lifeline of any business! To keep customers and to keep them satisfied with your product or service must meet their requirements. ISO 9001 provides a tried and tested framework for taking a systematic approach to managing business processes to meet and exceed those requirements. NVT QC offers the value of an independent third party certification body, which can assess your management system and provide certification to the standard.
2How can I improve my management system?
The current ISO 9001:2015 is a vast improvement above the previous 1994, 2000 and 2008 versions of the standard. It lays less emphasis upon documentation, and a greater focus on managing processes around meeting customer needs. The corresponding effect on organizational performance leads many NVT QC clients to adopt other standards such as ISO 14001 – to manage environmental risks and performance, ISO 45001– to manage health & safety at work, etc.
3To which industries do the AS/EN/JISQ 9100 family of standards apply?
AS/EN/JISQ 9100 is applicable to the whole supply chain, not only in the aerospace manufacturing industry, but also in equipment design and fabrication, operation of airports and airways, supply and maintenance of spare parts, flight operation and goods processing. EN/AS/JISQ 9100 is applicable to companies responsible for design, manufacturing, assembly, testing and supply. EN/AS/JISQ 9110 is applicable to companies carrying out maintenance and repairs. EN/AS/JISQ 9120 is applicable to stockists and resellers.
4Which organizations have contributed to development of the aerospace standards?
The AS/EN/JISQ 9100 series of standards have been developed and approved by the IAQG (International Aerospace Quality Group).
5Does ISO 27001 apply to all industries?
Yes, all organizations having information assets which need protection can benefit by implementation and certification to ISO 27001.
6ISO 27001 is all about IT, isn’t it?
No, ISO 27001 covers all aspects of information security, from computer data to conversations in public areas, including securing of physical perimeters and initial personnel screenings. ISO 27001 will help assure business continuity under almost all circumstances, such as fire, flooding, hacking, data loss, confidentiality breach and even terrorism. It is possible for an organization to put in place a policy on information security that covers all forms of communication and data storage. ISO 27001 is the backbone of this.
7Which areas are covered by the ISO 14000 series?
The key areas covered by this series are: - Environmental Management Systems (EMS) - Environmental Auditing - Environmental Labels and Declarations - Environmental Performance Evaluation - Life Cycle Assessment (LCA) - Environmental Communication - Greenhouse Gases (GHG) Monitoring.
8What is the meaning of OHSAS?
It means Occupational Health and Safety Assessment Specification.
9Is OHSAS 18001 being revised?
The standard has now been formally issued as ISO 45001:2018.
10What will the quote cover – 3 year cycle?
The quotation will provide the audit durations and costs for the 3 Year Certification Cycle - from the initial certification audit which consists of two mandatory visits (Stage one and Stage two assessments), through to the following two annual surveillance audits.
11How long is the organisation contracted in?
NVT QC contract is valid for the 3 years certification cycle.
12Why do the quote request forms require so much information?
Quotations are based not only on the size of your organization, in terms of number of employees and sites, but also the scope of activities carried out by your organisation and the subsequent risk factors according to the standard you require certification to. Our application forms are designed to give us as much information as possible to ensure our quote is as accurate as possible. You can contact us for application form.
13Cost of certification - when do I need to pay? And what?
The quotation sets out clearly the costs involved at every stage. With your confirmed order you pay an advance fee. NVT QC will then invoice the audit fee before each subsequent stage. This amount should be paid within 30 days of the invoice date, and 15 days before the audit.
14How long will it be before I get a quotation?
Upon receipt of the completed application form, NVT QC will provide you with a quotation within 3 working days.
15Will you help us with certification?
It is important that you fully understand the management system you are implementing and whilst NVT QC cannot provide consultancy, we can support you in the run up to your Audit with a range of training courses to give you the right skills to implement the standard. NVT QC also offers a gap analysis service to highlight the gaps between your current management system and the requirements of the Standard to which certification is sought. This will help you understand the work required and therefore timescales for implementation of your chosen management system. Finally during your Audit, our Auditor will work with you to identify any opportunities for improvement based practices of organizations similar to yours.
16Do you provide consultancy?
No, we do not. As ANAB/NABCB Accredited Certification Body, we have to remain impartial to your company prior to an assessment to ensure you get the best value from your audit and avoid any conflict of interests. We do however understand that you may sometimes need that extra hand to ensure you are prepared in time and be ready for your assessment and can help you choose a reputable consultant.
17How Easy Is It To Transfer Certification?
Transferring accredited certification is easy. We'll need a copy of your current valid certificate of registration, your last 3 years’ audit reports and a completed application form to start the process and provide you with a quotation. We then simply carry out a desktop review of your management system, (a visit if required) and transfer your certification over free of charge! On successful completion of the transfer we issue an NVT QC certificate of registration with the same validity as your previous certificate and ensure a surveillance audit/recertification is carried out in-line with your schedule. Only certification which is covered by an accreditation of an IAF or IAQG signatory at applicable level are be eligible for transfer. Organizations holding certification that is not covered by such accreditations are treated as new clients. Only valid certification issued by an existing accredited Certification Body which has not ceased trading are transferable.
18Will you help us with Training?
We provide awareness and internal auditors training courses, meeting the requirements of ISO 9001, AS 9100 series of standards, EMS 14001, ISMS 27001 and ISO 45001 standards.